Customer Service and Return on Investment ~ B W C J AOMOLE

Thursday, 6 July 2017

Customer Service and Return on Investment

By BWC J A OMOLE July 06, 2017 No comments:

Whether you buy property, invests in mutual funds or makes improvements in a business, when one spends money, return on investment (ROI) is paramount.

This is also true when it comes to improving customer service. Companies that value long-term, high margin and high lifetime customer value relationships realize that building customer retention and loyalty directly affects the bottom line.

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Presentations That Persuade

Since the pain of speaking in public is so deep, most of us should be tolerant of those who put themselves to the test and make presentations. Actually, just the opposite prevails. But while we'll do just about anything to stay away from a podium, we're more than willing to criticize those who do. The ability to gain an audience's attention, hold it for a period of time, persuade the listeners to your viewpoint and then move them to action is a skill that can be learned by just about anyone who is willing to develop it.

Theme SupportIs Telemarketing Feasible For My Business

There is no doubt that the systematic use of the telephone is the fastest growing sales and marketing strategy today. This rapid growth of telemarketing has stimulated marketers from companies and organizations of all sizes to question whether or not there is some application of telemarketing in their business. If you're one, you may be asking the question, "Is telemarketing feasible in my business?" The answer to this question rests in the answer to two more basic questions. First, do you have an appropriate application? And second, do you have the necessary resources to give a telemarketing effort a fair test? Let's look at each of these in detail. First, the question of an appropriate application. Telemarketing applications fall into three general categories, the first of which is information gathering. Telemarketing is the most powerful means of collecting marketing information about individual prospects and customers available today. This application of telemarketing can more than justify a telemarketing effort. Additionally, this information collecting can, and should, be an "add-on" aspect of every other telemarketing program.